Terms & Conditions

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PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

  1. Order only if you are 100% sure of purchasing item and you are able to make payment within 48 hours.
  2. Items will be confiscated with no warning if not collected within 3 months counting from the first collection.
  3. We will only refund payment if the item(s) you ordered is/are out of stock, and not under other circumstances.
  4. Content is subjected to changes. All albums will be sealed (unless otherwise stated) and we will not remove anything from the package. However, there may be manufacturing errors and some content may be missing. Posters are distributed on a first come first serve basis (according to meetup), even though package states “poster”, poster might be out of print or not available at any time. There will be no refund for any missing content.
  5. All our prices include shipping fees to Singapore, unless otherwise stated. For overseas purchases, postage rates are estimated. Customers will be informed of any changes in postage rates if item(s) are heavier than estimated. If customer do not wish to top up, item(s) will be sent via the cheapest method.
  6. Our mass meetup is free but it is done to our convenience, usually on weekends.
  7. Customers are to check for any damages before leaving our sight at the mass meetup location. We will not do refund / exchange for any damage found after that.
  8. We will not be responsible if item is damaged or lost in the midst of reaching customer via postage. Thus, registered postage + poster tube is strongly recommended. Registered postage will come with a tracking number to ensure packages can be traced.
  9. Everything is pre-order based unless otherwise stated. Arrival dates are subjected to changes and no refund will be given unless item(s) is/are deemed out of stock.
  10. Choice of member does not guarantee that you will receive what you chose. Random replacements may be done at any time.

 

By submitting your order on www.idolmerch.com, you have agreed to all of the above.