We are from Singapore and prices stated are in Singapore dollars. For overseas buyers, you will be able to view the shipping fees prior to submitting your payment information, at the checkout page. If it is not available, please contact Idolmerch@gmail.com for assistance.
Yes, all sales from Idolmerch will be counted in Korea’s charts.
Yes, everything sold on Idolmerch are authentic, unless otherwise stated.
Of course! We are able to get almost all albums/photobooks/DVD/OST, just drop us an email at Idolmerch@gmail.com and we will get back to you as soon as possible.
All contents are subjected to changes without prior notice. Posters are available for new releases only, usually for a period of 1~3 months after release date. Some posters may be available for a longer period of time. There might be manufacturing errors and missing content. Everything will be sealed unless otherwise stated, Idolmerch will not remove anything from the packages.
We have a step-by-step order guide you can follow. If you face any problem, please contact Idolmerch@gmail.com and our staff will be glad to assist you!
Login to your account at the top right hand side of our site to check your orders status. Everything in the same order will be shipped together once they are all ready. For mass meetup/self-collection, an email will be sent to you when they are ready.
You can email us at Idolmerch@gmail.com to inform us of any changes. Please note that once an order has begun processing or has shipped, the order is no longer editable.
Login to your account at the top right hand side of our site to track your order. For postages, an email will be sent to you once the order has been shipped. Tracking number will be provided for registered postage. For meetup/self-collection, an email will be sent to you once the collection details are confirmed.
Login to your account track your order status. Be sure that all of the items in your order have shipped/completed already. Please contact Idolmerch@gmail.com for assistance if you did not receive any update.
Login to your account to track your order status. Be sure that all of the items in your order have shipped already. Please contact Idolmerch@gmail.com for assistance if you have any further enquiry.
Orders will be sent in every Monday & Thursday 2200h unless otherwise stated. Arrival date is usually 4~5 working days after submission of orders.
For limited edition products, we send in orders randomly throughout the week to secure the goods.
Pending/On Hold: Payment is not received. Please proceed with payment, submit payment information & verification takes up to 48 hours.
Processing: Waiting for the next pre-order closing date before we submit the orders.
Orders submitted: Submitted & waiting for the goods to arrive in Singapore.
Complete: Meetup/self-collection details will be sent via email.
Ready to be shipped: Packed & will mail out the next time we go to the post office (usually 2/3 times a week).
Shipped: Sent out at the post office, pending delivery to customer’s address.
Our collection methods can be found here.
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the checkout page where you will be offered various shipping method choices and their prices.
For mass meetup and self-collections, please check the item(s) before leaving our sight. Please notify our staff immediately if you find any damage and we will arrange for an exchange. Meetup and self-collection are recommended since you will be able to check the condition of the goods on the spot.
For postages, Idolmerch will do our best to keep the item(s) in mint condition. Bubble wrap will be used to wrap fragile products. However, Idolmerch will not be responsible if anything is broken in the midst of postage.
You can do either self-collection, postage or wait for the next meet-up. We have one (or maybe more) meet-up per batch of goods.
Mass meetups are held every weekend, an email will be sent to you 1-2 days prior to the collection.
For self-collection/mass meetup, posters will be rolled up. Default option for postages will be folded, unless rolled/poster tube option(s) is/are selected.
Normal postage – Cheap but does not come with tracking number. This means there is a chance of the parcel getting lost in the midst of delivery. Posters can be folded/rolled in poster tube.
Registered postage – Registered, parcel can be tracked. Items will definitely reach you. Posters can be folded.
Door to door service – Similar to registered postage, but items are picked and delivered by the same courier. Unlike Singpost where items go through warehouse and might be damaged in the midst of delivery, goods sent from door to door will be in the best condition. Posters can be rolled individually/rolled in poster tube.
For overseas buyers, you will be able to view the shipping fees prior to submitting your payment information, at the checkout page. If it shows not available, please contact Idolmerch@gmail.com for assistance.
If you feel that you have received the wrong product, please contact us at Idolmerch@gmail.com within 24 hours of receiving the parcel.
Cash on delivery is allowed for instocks only. You may want to check with us if we have any instock for the particular item you are interested in purchasing.
Verification of payment may take up to 48 hours, we will sent confirmation emails once we have verified the payment.
Paid orders are sent in every Monday & Thursday, at 2359h unless closing date is otherwise stated. If you pay after the closing date, you will be placed in the next batch.
Payment has to be made within 48 hours after the order is made, and customers have to fill in the form found in your email invoice with the payment details for our staff to verify. This form can also be found here.
We do not accept cash on delivery unless you are purchasing an instock. If you do not have a bank account, you may want to consider doing cash deposit at any Cash Acceptance Machine or counters inside the bank. No ATM card or bank account is required for this method. You can contact us for a guide on how to do cash deposit.